You first log into your patient portal account by going to https://client.kinghealthassoc.com and logging in with your username and password that you have previously set up. If you do not yet have a portal account then please contact admin (360-329-2055) and arrange for a new portal account registration to be emailed to you.
Once logged in, you will be able to locate your appointment listed in the appointments section. To the right of your appointment, you will see a blue video icon and a "CHECK-IN" link. See the example below, showing "Karen King" as our example provider.
This "CHECK-IN" link is what you will click to start your session with your provider, and you should see the dialog box that allows you to enter your name and a "JOIN" button, seen in the example below.
Clicking the "JOIN" button will start the zoom video session, or request that zoom be downloaded if you have not previously installed it, as you see in the next example. If not installed, please save and run the file once downloaded. This should only need to be done once and thereafter the app will open normally.
With zoom fully installed and allowed to start, you will now see a dialog box informing you that you are now waiting for your provider. Your provider will automatically be notified that you are waiting and ready to start.
As soon as your provider is available to start your appointment, the video window will open and your session will start.
TECHNICAL ISSUES
Although telehealth systems are becoming easier to use every day, it is not uncommon for there to be issues that crop up, given the wide variety of devices used. In the event that you are not able to complete any of these steps, please let admin know immediately. You can do this by calling or texting the main office line 360-329-2055.
It is helpful if when describing any immediately unresolvable issues you might be having that you include the type of device you are using (phone, tablet, PC, Mac. etc) and the browser you were using to access the patient portal (chrome, safari, firefox, etc). If you can obtain a screenshot then please text that or upload it using secure messaging, with an explanation of the issue you are having.